Frequently Asked Q&A’s
Below are a few frequently asked questions. Should you have further questions, please contact us at info@rchtolive.com or call +1 662-609-6983. We will respond within 48 hours.
1. What is the price of membership?
To better serve where you are in reined cow horses and what you hope to get out of the sport, we have created 2 levels of membership:
- Silver is for those who think of themselves as “I’m just getting warmed up”. Click for more detail. $37 a month
- Gold is for members who align with “I’m a serious contender.” $57 a month
Three, six or 12-month memberships paid in advance automatically renew the same billing frequency at the end of your term, until you decide to cancel by emailing us at least two days before your bill date to avoid the next scheduled transaction.
2. How often am I billed?
We offer a range of billing options to suit your budget and scheduling. Each level of membership, Silver and Gold has four different billing frequencies. You can choose monthly, quarterly, half yearly or annual. All options have recurring billing at the end of each cycle until you choose to cancel. To cancel simply email us at least two days before your bill date to avoid the next scheduled payment.
The longer terms offer great discounts:
- Quarterly (billed every 3 months) – 5% discount
- Half Yearly (billed every 6 months) – 10% discount
- Annual (billed every 12 months) – 20% discount
3. How often may I view the videos and how many may I view?
Once you are a member, you may watch as many videos as many times as you want, for as long as you continue your membership.
4. How do I contact technical support?
If you encounter any problems, please contact our customer service by emailing info@rchtolive.com. The email that you used when becoming a member will be your identifier for all communication with our support team. You may also call +1 662-609-6983 for further assistance.
5. Can I preview a video before becoming a member?
Yes. On the homepage scroll down to the box that says latest videos and click there or scroll down further to where it says Free Videos and you will be able to watch a sample of every single video we have on the website.
6. Can I download a video?
The videos cannot be downloaded. They are watched via your computer, using streaming video, so they take up no storage on your computer.
7. How do I cancel my membership?
It’s very easy. Simply use the Cancel Membership Request Form and request cancellation. We will email you back with confirmation. Please make sure to email at least two days before your billing date to ensure we can get your membership canceled in time. This is very important as we do not offer refunds past that date.
8. How do I know that the payment is secure?
When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View/Status Bar in your browser). You can also right click on the payment page and then select “Properties.” The URL displayed will begin with “https” – ‘s’ means it is a secure site. It has been secured using an SSL Certificate (the s stands for secure). SSL Certificates secure all of your data as it is passed from your browser to the website’s server. To get an SSL Certificate, the company must go through a thorough validation process.
9. If I am unhappy with my membership, can I get a refund?
If you are not satisfied with your membership in your first 30 days as a member, we will refund your monthly subscription. Simply email us within the first 30 days of becoming a member at info@rchtolive.com and tell us why you are unhappy (late cancellation notices are not accepted as a reason).
10. I would like to advertise on this site. What do I do?
If you would like to advertise a product, go to Connect on the top menu of the website and choose Advertise on RCHTO from the drop down menu. There you can choose which level of advertising you would like and create your account. You may also send an email to info@rchtolive.com or call us at 662-609-6935 for help or if you have further questions.
11. What’s the fastest way to login on my mobile device?
You can put RCHTO directly on your screen for easy access to content with a one-click login. Put the RCHTO icon on your screen by going to rchtolive.com on your phone or ipad, click on login, let your phone auto-populate your login details or remember them, then click on share, then choose “save to screen”. The RCHTO icon will appear on your screen and need only one-click to login to access the content.
12. How do I find the content I’m looking for?
RCHTO makes it easy to find a particular trainer or topic you may be interested in. There is a search bar at the top right on the website. There is also search fields on the far right hand side. To search for a trainer or topic, enter your key words in the search bar that says Videos. If you are looking in the blog/news page for interviews, articles and resources, enter your key words in the search field that says News. You can also search our sponsors in the field that says Sponsors.
13. How can I request topics or trainers?
It’s easy! We love to hear directly from you about topics you’d like to watch or specific trainers you’d like to learn from. Simply call us at 662-609-6983 or email us at info@rchtolive.com We will do our very best to bring you that content.
14. How fast does my internet speed need to be?
You need a minimum download speed of 3 Megabits per second to watch a single video stream in clear, standard definition. The best Internet speed for HD streaming is 5Mbps. Most internet providers offers speeds above this. Some people in remote areas with unreliable internet may experience buffering. Unfortunately, member’s internet service is out of our control.